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Refund & Return Policy

30 DAY REFUND AND RETURN POLICY

If you’re not fully satisfied with your purchase, we want to make it right. You may return most items for a refund, for any reason, within 30 days of receiving your order. You only need to pay for return shipping, there will be no restocking fee.

This Refund and Return Policy only applies to items returned in unused, uninstalled and undamaged condition. Items must not show any visual signs of wear.

*Our 30-day return & refund policy is dependent on our manufacturer’s policies. If our manufacturer’s policies do not allow returns (or if the time period for returns is less than 30 days), this will be stated clearly on the products' description page.

All refunds will be issued to the original form of payment within 10 business days from the time we receive your return. It may take up to 5-7 business days for the refund to reflect on your statement.

CANCELLATION POLICY

Cancellation is completely free if you cancel before we have processed your payment. Refer to our Payment Policy for information on when we process payments.

If you cancel your order after we have processed your payment, but before your item(s) ship from our supplier’s facilities, we will issue a full refund minus a 5% cancellation fee (due to costs we incur from our payment processing company.)

However, if your items have already shipped you will be responsible for return shipping costs.

All refunds will be applied to the original form of payment.

Custom-made products are not eligible for cancellation, returns or refunds. All custom-made sales are final.

If you decide to cancel an order, please let us know as soon as possible by emailing us at  support@vitalcareusa.com.

RETURNS

All products, unless noted in their product page descriptions, are eligible for return within 30 days of delivery. You are responsible for all return shipping costs.

To be eligible for a refund, items must be returned in unused, uninstalled and undamaged condition. Items must not show any visual signs of wear.

Not all orders are eligible for return after they have been shipped. If the manufacturer of a brand we carry does not allow returns, we cannot offer refunds or returns for these products. This varies by brand. If a manufacturer does not allow returns, this will be noted clearly in the product’s description.

RETURN PROCESS

If you wish to return or exchange a product:

  1. Notify us in writing by email at support@vitalcareusa.com
  2. If your product is eligible for return we will send you a Return Merchandise Authorization (RMA) email with packing instructions, a return authorization number and a return address. Please do not ship your return before receiving a return authorization number.
  3. Securely pack your item(s) in their original packaging along with any requested paperwork noted in the packing instructions.
  4. Ship the package in the manner in which you received it. If you package arrived via UPS or FEDEX you may use these carriers. If your package arrived via LTL Freight, you will need to put the box on a pallet and schedule pickup and shipment with a freight carrier. We strongly recommend getting a tracking number and purchasing shipping insurance—we are not responsible for shipping related damages or lost items. Unless the product is defective, the Customer will be responsible for all return shipping costs.
  5. We will notify you via email once the return is received, inspected and restocked at our suppliers’ warehouse.
  6. If the item is verified to be in unused and undamaged condition, we will process your refund and apply a credit to the original form of payment within 10 business days. It may take up to 5-7 business days for the refund to reflect on your statement.

*If the product is received damaged or with visible signs of use, we will contact you to discuss any deductions to your refund amount.

EXCHANGES

Exchanges are handled on a case-by-case basis. Please email us at  support@vitalcareusa.com you wish to exchange your product for something else.

DAMAGED ITEMS

You are responsible for inspecting items upon delivery before signing the delivery receipt. If the items are damaged, do not sign the delivery receipt. Notify the delivery driver that you are refusing the shipment.

If you discover the items have been damaged due to shipping after you have accepted the delivery, email us as soon as possible at support@vitalcareusa.com. Please include pictures of the damage along with a description. You may also include videos. We will arrange for pick-up and replacement of your item.

Damage, along with pictures and/or videos, must be reported within 24 hours of receiving the delivery.

If items have been damaged due to shipment, you are responsible for filing a claim with the freight or shipping company. However, we will assist you with your claim and advocate for its resolution on your behalf.

WARRANTY

All products come with a manufacturer’s warranty. Warranties do not cover damage from delivery. Warranties apply to quality of workmanship and/or defective parts. If an item was damaged upon arrival, and this was not reported within 30 days of arrival, this is not an eligible warranty claim.

For more information on manufacturer's warranties, refer to the Warranty section on each specific product's web page.

RESTOCKING FEES

You will not be charged a restocking fee when returning an item.

PLEASE READ THE FOLLOWING:

By making a purchase on Vital Care USA, you acknowledge the following in regards to our Refund and Return Policy:

  • I understand that products must be returned in unused, uninstalled and undamaged condition; otherwise a deduction to my refund may be applied.
  • I understand that if I do not cancel my order before my payment is processed, I will not receive a full refund.
  • I understand that if I do not cancel my order before shipment, I will be responsible for return shipping costs.
  • I understand I must inspect the package upon delivery and report any damage (with pictures) to Vital Care USA within 24 hours of delivery.
  • I understand that estimated delivery dates on product webpages are estimates and may vary depending on factors outside of the control of Vital Care USA.
  • I will not cancel my order or file a chargeback due to my order being delayed--or because the estimated delivery time turned out to be incorrect-- due to factors outside of the control of Vital Care USA.

BY USING THIS WEBSITE, YOU AGREE TO THE TERMS OF THIS REFUND AND RETURN POLICY. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.

Business Information:

Phone: +1 (712) 435–1306
Email: support@vitalcareusa.com
Business Address: 133 W Broadway, Council Bluffs, IA 51503, United States
Business Hours: 9am-5pm CST, Monday-Friday