Welcome to Vital Care USA FAQ section! Please find common questions and answers below:
When will my order ship?
Orders usually ship within 1-3 business days if your product is in stock. You’ll typically receive your order between 3-7 business days after your item(s) have shipped. Custom or made-to-order items require a longer lead time before shipment. We will contact you with estimated shipping times for any items that are not expected to arrive within 10 business days after shipment.
What delivery options do you offer?
We offer free shipping on all of our products. For most of our medium and smaller size products, we take care of the shipping costs via UPS and FedEx. Smaller items may be shipped with USPS, again completely free.
For larger items that ship in crates, we offer our Free Curb-Side Delivery Service. The delivery driver will be responsible for placing the item at curbside ground level. The freight company will contact you prior to delivery to confirm shipment details and schedule a time for delivery. A phone number is required at checkout so the freight company can contact you.
How do I place an order?
To place an order, simply browse our collection and click on the desired item. Choose your size and quantity, then click "Add to Cart." Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express and PayPal. Secure online payment ensures a smooth transaction.
Do you guys take insurance/medicare?
We do not accept HSA cards (health savings accounts cards) at the moment. However you are able to submit a claim to their insurance provider with a receipt of their purchase from us to be reimbursed.
Is my personal information safe?
Absolutely. We prioritize your privacy and employ advanced security measures to protect your personal data. For more information, please review our Privacy Policy.
Can I return or exchange items?
Certainly. Items can be returned within 30 days of purchase for a refund. Please ensure items are in their original condition with labels and packaging intact. Unfortunately, personalized or customized items cannot be returned.
What if my item is damaged or defective?
If your item arrives damaged or defective, please inform us immediately. We'll investigate the issue and make it right.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this to monitor your package's progress.
How long does it take to receive a refund?
After receiving and inspecting your return, we'll notify you about the refund approval status. If approved, refunds are processed within 3 business days to your original payment method. Please allow time for your bank or credit card company to process the refund.
Can I cancel or modify my order?
If you need to cancel or modify your order, contact us as soon as possible. If the order hasn't been processed for shipment, we'll do our best to accommodate your request.
How can I contact customer service?
For any further questions or assistance, please reach out to our Customer Service Team at support@vitalcareusa.com. We're here to help!