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Shipping Policy

At Vital Care USA we ship nationwide and match the delivery method to the product, from fast UPS on oxygen and small parcels to freight and in-home setup on mobility equipment. Here is exactly what to expect.

Order Processing

Expected handling time is 1 to 2 business days, Monday through Friday. Orders placed by 2 PM CST are processed the same day; orders placed later are processed the next business day.

Oxygen and Small Parcel Items

Portable oxygen concentrators, accessories, CPAP supplies, replacement parts

These ship via UPS. Expected transit time is 3 to 7 business days, for an expected total delivery time of 4 to 9 business days.

Shipping options at checkout

  • Free UPS Ground Shipping
  • Insured UPS Shipping ($9.95)
  • UPS Ground plus Priority Processing ($4.95)
  • Next Day Delivery ($89.95), expedited overnight after processing and prescription approval

Portable oxygen concentrators require a valid prescription. Orders without a prescription remain on hold until it is received and may be cancelled after 30 days if none is provided.

Mobility Equipment

Scooters, power wheelchairs, lift chairs, and other large items

Because of their size and weight, mobility scooters, power wheelchairs, and lift chairs ship by freight (LTL) carrier rather than UPS, with free standard curbside delivery. We ship these items to the lower 48 states only. We do not ship mobility equipment to Alaska, Hawaii, or Puerto Rico.

  • Expected handling time: 1 to 3 business days
  • Expected freight transit time: 5 to 10 business days
  • The freight carrier will call to schedule a delivery appointment, and an adult must be present to receive and sign for the delivery.
  • Standard curbside delivery places the item at ground level at the end of your driveway. From there, unpacking and moving it inside is the customer's responsibility.

Delivery upgrades (available on select Pride Mobility products)

FST Set-Up +$300
Your item is delivered curbside, then a Pride-authorized technician visits your home on a scheduled date to unbox and assemble it, power it on to confirm proper operation, and remove all packaging. Available on any mobility product.
Premium Delivery +$300
Your item is carried over the first threshold of your home, provided the box fits through the doorway (otherwise to the first dry area). It remains boxed. Delivery is by scheduled appointment.
Platinum Delivery +$450
Full white glove service. Your item is brought into the room of your choice, unboxed, assembled, and tested, with all packaging removed.

Premium and Platinum delivery are available on select models, including Pride scooters (REVO, Victory, Baja Bandit), Go-Go travel scooters, the Go Chair, the Jazzy Carbon, and VivaLift power lift recliners. They are not available on standard Jazzy power wheelchairs or heavy-duty power vehicles, which ship curbside with FST Set-Up available as the setup option. If you are not sure which options your model qualifies for, call us before ordering and we will confirm.

Smaller, foldable mobility items (travel scooters, folding power chairs, rollators, and walkers) may ship via UPS or FedEx Ground on the same timeline as our small parcel items above.

Mobility equipment does not require a prescription.

Delayed or Lost Shipments

If a shipment is delayed under 7 business days it remains under standard in-transit monitoring. After 7 business days we open a carrier investigation. If it is not resolved within 14 days, we will reship the order or issue a refund.

Address Changes and Cancellations

Addresses can be corrected at no cost before an order ships. Orders may be cancelled before shipment at no cost. Cancellations after shipment follow our return policy.

Contact

Questions about your order or delivery options? Reach our team at support@vitalcareusa.com or (712) 435-1306, Monday through Friday, 9 AM to 5 PM CST.