Yes, 100% authorized. Vital Care USA only partners with fully authorized U.S. manufacturers and distributors. Every unit includes the full factory warranty and authentic U.S. serial numbers. Your purchase is always protected.

Every concentrator we ship is brand new in original factory-sealed packaging unless clearly stated otherwise. All standard accessories, manuals, and warranties are included.

You can also review our easy, customer-friendly return policy if you have questions about unopened items or eligibility.

Yes, U.S. law requires a valid prescription for most home and portable oxygen concentrators. After checkout, your doctor can fax or email it to us, or you can upload it directly.

You can also email your prescription directly to us at support@vitalcareusa.com.

Once we receive it, your order ships right away.

Vital Care USA is not a medical provider and cannot provide medical advice. We do not determine oxygen flow settings or therapy levels. Always consult your licensed healthcare provider before selecting a unit or changing your prescribed oxygen settings.

Most online oxygen concentrator purchases are not covered by Medicare or private insurance when bought outright. This is because coverage is usually tied to local in-network rental programs.

Many customers still choose to buy privately because it gives them:

• Full ownership of their device
• No rental restrictions
• Freedom to travel, fly, or stay active without paperwork

Most in-stock oxygen concentrators ship within 1-2 business days after we receive your prescription and verify the order. Tracking is sent automatically by email.

We also offer next-day delivery options on select models and locations. Contact us if you need fast delivery.

For full details on shipping methods, transit times, and signature requirements, please review our Shipping Policy .

Need to review returns or refunds? See our Return and Refund Policy .

Whether you need long battery life, higher pulse settings, or continuous-flow support, our team can help match the right device to your prescription and lifestyle.

Speak directly with an oxygen specialist at 712-435-1306. We will walk you through your options with zero pressure.